Reach out to us

Need help? Our support team is available to assist with questions, account-related issues, technical concerns, or general feedback. Reach out by live chat, phone or email and we’ll guide you through verification steps, payments and withdrawals or troubleshoot session problems. For account security and document requests we provide clear instructions and aim for timely replies to keep your play smooth across Canada.

Department	Contact
Customer support	[email protected] (use for account, verification and payment queries; live chat 24/7)
General enquiries	[email protected] (billing, promos and general questions; replies within 48 hours on business days)
Affiliate enquiries	[email protected] (partnerships and media; team replies Mon-Fri within 72 hours)
Phone	+1 416 582 7493 (calls answered Mon-Fri 09:00-18:00 ET)
Working hours	Live chat 24/7; Email and phone Mon-Fri 09:00-18:00 ET

Email Support

Email is the preferred contact method for detailed requests, account issues or situations requiring explanations or supporting documents. Please send your message to [email protected] with a clear subject line, your full name and account ID, and current contact details. Providing all relevant information up front helps us review your case faster and avoid unnecessary delays.

Submit your enquiry

Name

<div style="display:flex;flex-direction:column;">  <label for="email" style="margin-bottom:6px;font-weight:600;">Email</label>  <input id="email" name="email" type="email" placeholder="[email protected]" required style="padding:10px;border:1px solid #ccc;border-radius:6px;font-size:14px;" /></div><div style="display:flex;flex-direction:column;">  <label for="message" style="margin-bottom:6px;font-weight:600;">Message</label>  <textarea id="message" name="message" rows="6" placeholder="Tell us about your question (deposits, bonuses, verification, etc.)" required style="padding:10px;border:1px solid #ccc;border-radius:6px;font-size:14px;resize:vertical;"></textarea></div><div style="display:flex;justify-content:space-between;align-items:center;margin-top:6px;">  <small style="color:#666;">Support available in English and French. Typical reply within 24 hours.</small>  <button type="submit" style="background:#ff6b00;color:#fff;border:none;padding:10px 16px;border-radius:6px;font-weight:700;cursor:pointer;">Send message</button></div>

Response Time

Our support team typically responds to inquiries within one business day. Simple questions via live chat or email are often handled immediately, while requests requiring document checks, payment reviews or security investigations can take longer depending on their nature. For those cases we aim to keep you updated throughout the process and will follow up as soon as we have a resolution.

Feedback

We want to hear from you. If you have feedback, suggestions or ideas to improve the site, please share them with our team. Every message is reviewed carefully and helps us refine features, promotions and support for Canadian players. Your input shapes updates and fixes, so don’t hesitate to tell us what’s working and what could be better.